Business Center Manager

Job Title: Business Center Manager

Location: Dubai, UAE
Department: Operations / Facilities / Client Services
Reports To: General Manager / CEO / Regional Head

Job Summary

The Business Center Manager is responsible for the overall leadership and daily management of a business center, co‑working space, or serviced office environment. This role ensures smooth operations, excellent client service, strong sales performance, and effective team leadership, with the goal of maximizing occupancy, revenue, and customer satisfaction. Indeed+1

Key Responsibilities Operations & Facilities Management

• Oversee all daily operations of the business center, including meeting rooms, office spaces, and shared facilities. Indeed
• Ensure the center is well‑maintained, clean, safe, and fully operational according to standards and UAE regulations. Women First Jobs
• Coordinate maintenance, vendor services, supplies, and facility equipment. Indeed
• Implement and enforce health, safety, and company policies. Indeed

Client Relationship Management

• Build and maintain strong relationships with clients to ensure high satisfaction and retention. Indeed
• Serve as the primary point of contact for tenant requests, feedback, and concerns. Indeed
• Conduct regular check‑ins with clients to understand needs and identify up‑sell opportunities. Indeed

Sales & Revenue Growth

• Drive sales and occupancy through lead generation, tours, promotions, networking, and partnerships. Ubuk
• Develop and implement pricing strategies, service packages, and marketing initiatives. Indeed
• Achieve monthly and annual revenue and performance targets. Indeed

Reporting & Administration

• Manage billing, invoicing, renewals, and payment follow‑ups. Indeed
• Maintain accurate records of clients, contracts, operations, and financials. Indeed
• Prepare regular performance and occupancy reports for senior management. Indeed

Team Leadership

• Recruit, train, and supervise business center staff (front desk, housekeeping, admin). Indeed
• Conduct performance reviews and foster a customer‑focused team culture. Indeed
• Provide guidance, coaching, and support to ensure excellent service delivery. Ubuk

Qualifications & Skills Education

• Bachelor’s degree in Business Administration, Hospitality, Management, or related field. Indeed

Experience

• Typically 3–6+ years of experience in office/operations management, hospitality, or serviced office/co‑working spaces. Indeed
• UAE or regional service office experience is an advantage.

Skills

• Strong leadership and organizational skills. Indeed
• Excellent communication and interpersonal skills. Indeed
• Good sales, negotiation, and customer service orientation. Ubuk
• Proficient in MS Office and CRM/booking software. Indeed
• Problem‑solving mindset with attention to detail. Indeed

Performance Indicators

Common KPIs for this role include:

• Occupancy rate and revenue growth
• Client satisfaction and retention
• Staff performance and service quality
• Efficiency of operations and facilities management

Job Type: Full-time