Department Code
11001-4406
Job Title
Business Data Analyst
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$62,400 - $70,000
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
May require availability outside of standard business hours to address time-sensitive or urgent operational needs.
Unionized Position Code
Not Applicable
Job Description
The Business Data Analyst will play a critical role in transforming raw data into actionable insights that drive enrollment growth, optimize marketing spend, improve student outcomes, and guide strategic decision-making for this high-growth initiative. This position requires exceptional analytical capabilities, business acumen, and the ability to translate complex data into clear recommendations for non-technical stakeholders operating at startup velocity.
Reporting to the Exec Dir of Operations, this role will collect, analyze, and visualize data from diverse sources including enrollment systems, marketing platforms, student information systems, learning management systems, CRM tools, and financial systems. This role demands proficiency with data visualization tools, statistical analysis, and the ability to identify trends and patterns that inform strategy across enrollment, marketing, student success, and operations. The ideal candidate thrives in ambiguous environments, asks probing questions to uncover insights, builds scalable reporting frameworks, and partners cross-functionally to ensure data integrity/accessibility. This is an opportunity to build analytics infrastructure from the ground up and shape how SU Global uses data to achieve its mission of democratizing access to world-class education. This is a campus-facing, on-campus position requiring daily in-person presence to fulfill essential job functions, coordinate with stakeholders across the university, and maintain real-time collaboration with team members to respond effectively to dynamic operational needs.
Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.
This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best-in-class experience.
We’re looking for team members who thrive in:
- High-energy, in-person environments where innovation happens face-to-face
- Flexible scheduling that follows student needs, not the clock
- Startup intensity within a world-class university structure
We’re not looking for people who want a job. We’re looking for builders who want a mission.
Education and Experience
- Bachelor’s degree required in data analytics, statistics, business analytics, economics, information systems, mathematics, or related quantitative field.
- Master’s degree preferred.
- Minimum 2-4 years of experience in business analytics, data analysis, or business intelligence roles, preferably in higher education, enrollment management, online education, or high-growth organizations.
- Demonstrated experience working with large datasets, building visualizations, conducting statistical analysis, and translating data into business recommendations.
- Experience in fast-paced environments managing multiple concurrent projects with competing deadlines.
Skills and Knowledge
Technical Proficiency:
- Advanced Excel skills including pivot tables, formulas, and statistical functions.
- Expert proficiency with Tableau/Power BI.
- Experience with statistical analysis/predictive modeling. SQL knowledge preferred.
- Familiarity with CRM systems, student information systems (PeopleSoft preferred), and marketing analytics platforms.
- Understanding of web analytics and survey tools.
Analytical & Problem-Solving:
- Highly analytical mindset to identify patterns and trends in datasets.
- Strategic thinking to connect insights to business strategy.
- Strong quantitative reasoning with statistical concepts and forecasting.
- Critical thinking to evaluate data quality and determine analytical approaches.
Communication & Collaboration:
- Excellent communication skills to explain complex concepts to non-technical audiences.
- Strong data storytelling capabilities.
- Ability to create clear visualizations.
- Collaborative work style building relationships across organizational boundaries.
Work Style:
- Extremely organized with attention to detail.
- Independent self-starter thriving in fast-paced environments.
- Manages many concurrent projects.
Work Environment and Availability:
- Required to maintain regular in-person presence on campus to ensure accessibility and responsive support.
- Ability to adapt work hours to meet the operational needs of the organization.
Higher Ed & Domain Knowledge:
- Understanding of enrollment management, student lifecycle, and online education preferred.
- Knowledge of FERPA compliance and ethical data practices.
Responsibilities
Data Analysis and Strategic Insights
- Translate data into action-oriented strategies to drive enrollment growth, improve conversion rates, optimize student outcomes, and enhance operational efficiency.
- Aggregate and synthesize data from multiple sources to develop insights, identify trends/anomalies, surface opportunities/risks, and provide evidence-based recommendations to leadership.
- Conduct analyses on enrollment funnels, application conversion, student progression, course completion, and retention drivers to inform strategic priorities.
- Build predictive models and forecasting tools to anticipate enrollment trends, identify at-risk students, project revenue scenarios, and support resource planning.
- Perform cohort analyses, segmentation studies, and comparative assessments to understand program performance, student behavior, and competitive positioning.
- Partner with marketing teams to analyze campaign performance, attribution modeling, ROI, audience segmentation, and channel optimization.
- Collaborate with student success teams to identify early warning indicators, intervention effectiveness, engagement patterns, and completion factors.
- Translate analytical findings into clear narratives that inform decision-making for executives, program directors, enrollment teams, and operational staff.
Performance Measurement and KPI Management
- Collect, standardize, and analyze data from diverse platforms including PeopleSoft, CRM, learning management systems, marketing automation tools, web analytics, data warehouses, and survey platforms to create unified performance views.
- Establish and maintain KPIs aligned with SU Global strategic objectives including enrollment targets, conversion metrics, student success measures, financial performance, and operational efficiency.
- Develop comprehensive dashboards and automated reporting systems using Tableau, Power BI, or similar tools that provide real-time visibility into critical metrics for stakeholders at all levels.
- Create standardized analytics frameworks that enable consistent measurement, benchmarking, and goal tracking across programs, channels, and student cohorts.
- Monitor data quality and integrity across source systems, identifying and resolving discrepancies, establishing validation protocols, and ensuring reporting accuracy.
- Lead recurring performance review meetings with stakeholders to discuss trends, investigate variances, identify root causes, and develop action plans based on insights.
- Build self-service reporting capabilities that empower teams to access relevant data independently while maintaining governance and consistency standards.
Reporting and Data Visualization
- Standardize performance analytics and develop reporting frameworks that transform raw data into accessible, visually compelling insights for diverse audiences from executives to frontline staff.
- Design and maintain executive dashboards that provide leadership with at-a-glance understanding of enrollment health, financial performance, student success metrics, and strategic initiative progress.
- Create program-level reporting tools that enable academic directors and enrollment managers to monitor their specific performance, identify improvement opportunities, and track goal attainment.
- Develop ad hoc reports and analyses in response to strategic questions, urgent business needs, and exploratory research priorities with rapid turnaround and high accuracy.
- Translate complex data sets into intuitive visualizations, charts, and infographics that facilitate understanding and drive informed decision-making across the organization.
- Document methodology, data definitions, calculation logic, and assumptions to ensure transparency, reproducibility, and knowledge transfer.
- Present analytical findings to stakeholders through compelling storytelling that connects data insights to business implications and recommended actions.
Cross-Functional Collaboration and Process Improvement
- Work collaboratively across SU Global functions including enrollment, marketing, student success, finance, operations, and academic programs to understand data needs, align on priorities, and deliver analytical support.
- Serve as an analytical advisor to project teams, strategic initiatives, and process improvement efforts, providing data-driven perspective on feasibility, impact assessment, and success measurement.
- Identify opportunities to enhance data collection, improve system integrations, automate manual processes, and build scalable analytics infrastructure as SU Global grows.
- Partner with University central offices including but not limited to Institutional Research, Registrar’s Office, Enterprise Analytics, Enrollment Management, and IT to leverage existing data resources, ensure compliance with governance standards, and share best practices.
- Lead meetings to review performance trends, discuss analytical findings, facilitate data-driven planning discussions, and build organizational capacity for evidence-based decision-making.
- Establish best practices for data management, analysis methodology, visualization standards, and reporting cadences that support operational excellence.
Other Duties as Assigned
-
Support special projects, ad hoc analyses, and emerging priorities as SU Global scales and evolves.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit
http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.