Business Development Analyst

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

POSITION OVERVIEW

The Business Development Analyst is responsible for driving growth initiatives and supporting strategic projects across multiple channels. This role places a strong emphasis on Salesforce programming and implementation, including creating and updating custom reports and dashboards to support business objectives. Technical proficiency is required, particularly in Excel spreadsheet management and analysis. Marketing or bid experience is considered a plus, as is a deep understanding of business systems and data-driven decision-making. The ideal candidate will combine technical knowledge with strong business acumen to support the company's development and operational excellence.

OUR VALUES

Every Associate must demonstrate our values of:

• INTEGRITY – We never compromise on our word. We act with transparency – we are a trusted partner.
• PRIDE – We are proud of our people, and they are proud to work for MasterCorp.
• QUALITY – We do things the right way and strive to continuously improve.
• DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Continues to focus processes to the most effective and efficient methods, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Support the SalesForce System

• The Business Development Analyst supports the analysis, documentation, and implementation of Salesforce-based solutions within a collaborative delivery environment
• This role works under the guidance of the Business Development team and assists in translating business needs into clear requirements and user stories
• The Business Development Analyst develops foundational experience in Salesforce functionality and stakeholder collaboration while contributing to the successful delivery of enterprise Salesforce solutions
• Assist in gathering, documenting, and validating business requirements during discovery and refinement activities
• Support the translation of business needs into functional requirements, epics, and user stories with defined acceptance criteria
• Assist in mapping business processes and documenting current and future workflows
• Support documentation of requirements in user stories and related artifacts
• Support backlog refinement by updating user stories, acceptance criteria, and documentation as needed
• Assist with testing activities including system testing, regression testing, and User Acceptance Testing (UAT)
• Help document test cases, track defects, and support validation of fixes
• Support the creation of project deliverables including user guides, quick reference materials, training aids, and test documentation
• Assist with end-user training sessions and stakeholder walkthroughs
• Create basic wireframes, process diagrams, and visual flows under guidance

Support the Business Development Function

• Develop and maintain Salesforce reports and dashboards to support sales and marketing teams.
• Write clear and concise reports to communicate data insights and support business objectives.
• Lead and support Business Development initiatives and implementation projects, ensuring smooth integration of customer solutions.
• Participate in the end-to-end bid management process, including document preparation and technical input.
• Collaborate with cross-functional teams to ensure requirements are met in all business development and bid submissions.

EXPERIENCE AND EDUCATION

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
• Minimum work experience: 3 years of experience as a Business Analyst with end-to-end Salesforce implementation experience
• Minimum of three (3) years of experience with P&L exposure preferred

OTHER QUALIFICATIONS

• Demonstrated experience with Salesforce programming and report customization.
• Proven ability to write clear, structured reports for various audiences.
• Strong MS Excel skills – formulas and visual graphics
• Understanding of financial information including budgeting and job costing preferred
• Strong technical, analytical and quantitative skills
• Strong computer, verbal, and written skills
• Ability to exercise sound judgment in evaluating situations and making decisions.
• Strong organizational skills (team orientation, flexible, adaptable)
• Assertive with the ability to work well in a fast-changing environment

TRAVEL REQUIREMENTS

• Rarely – on average 5% of travel on a quarterly basis

WORK ENVIRONMENT

This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets with daily phone communications and occasional web meeting components.

PHYSICAL DEMANDS FREQUENCY

• Lifting up to 25 pounds • Rare

• Pushing/Pulling up to 25 pounds • Rare

• Bending and stooping • Occasional

• Climbing of stairs/ladders • Rare

• Sitting • Frequent

• Walking • Occasional

• Standing • Occasional

• Talking • Frequent

• Hearing • Frequent

• Reaching • Frequent

• Use of hands to finger, handle, grasp or feel • Frequent

The Business Development Analyst I is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

DISCLOSURES

MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, genetics or protected Veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the

essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.