Business Development Officer (BDO)

Job Overview

We are looking for a BPO Executive who can efficiently handle customer queries, resolve issues, provide accurate information, and maintain high customer satisfaction. Excellent communication and problem-solving skills are required.

Key Responsibilities

• Handle inbound and outbound calls professionally
• Resolve customer queries and provide accurate information
• Maintain customer records and update system entries
• Escalate unresolved issues to the concerned department
• Provide support through calls, emails, chat (as per process)
• Follow communication guidelines and maintain quality standards
• Meet daily/weekly targets (calls handled, resolutions, CSAT scores, etc.)
• Maintain a positive attitude and ensure customer satisfaction

Required Skills

• Good spoken and written communication (Hindi/English)
• Basic computer skills (typing, MS Office, CRM tools)
• Ability to multitask and manage time
• Problem-solving and patience
• Customer-centric attitude

Qualification

• Graduate Any Stream
• Experience in customer support/BPO preferred

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Work Location: In person