Business Email Support

Bisnismail FZCO is a growing communications and technology company based in Al Wakrah, Qatar, specializing in secure email solutions, business communication platforms, and customer-focused support services. We are committed to delivering reliable, efficient, and innovative systems that empower organizations to connect seamlessly.

Position Overview

We are seeking a detail-oriented and customer-focused Business Email Support Specialist to provide technical assistance, troubleshoot email-related issues, and ensure smooth communication services for business clients. This role requires strong problem-solving skills, technical expertise, and the ability to deliver excellent customer support in a professional environment.

Key Responsibilities

• Provide first-level support for business email systems, accounts, and configurations.
• Troubleshoot and resolve issues related to email delivery, connectivity, and security.
• Assist clients with account setup, password recovery, and system navigation.
• Collaborate with IT teams to escalate and resolve complex technical problems.
• Maintain accurate records of support requests and resolutions.
• Ensure compliance with Qatar’s IT and data security regulations.
• Prepare reports on support activities and recommend system improvements.
• Deliver training and guidance to clients on email system usage and best practices.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–5 years of experience in technical support, preferably with business email systems.
• Strong knowledge of email platforms (Microsoft Exchange, Gmail, IMAP/SMTP protocols).
• Familiarity with cybersecurity practices and spam filtering tools.
• Excellent communication and organizational skills.
• Ability to multitask and manage priorities in fast-paced environments.
• Relevant certifications (Microsoft, CompTIA, ITIL) are an advantage.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to grow within a dynamic communications company.
• Exposure to diverse business clients and advanced email technologies.
• A collaborative, supportive, and growth-oriented environment.

How to Apply

Interested applicants may send their CV and cover letter via Indeed or directly to Bisnismail FZCO’s recruitment team in Al Wakrah, Qatar, highlighting their email support expertise, technical achievements, and vision for enhancing business communication services.

Job Type: Full-time

Pay: Up to QAR620,000.00 per year

Work Location: In person