Business Excellence & Digital Transformation Engineer

Position Objective:

The Business Excellence & Digital Transformation Engineer supports the organization’s digital transformation and operational excellence initiatives by redesigning and digitizing end-to-end business processes. The role focuses on improving efficiency, governance, transparency, and customer experience by applying business excellence frameworks, process engineering methodologies, and digital enablement tools. The position acts as a bridge between business units, IT teams, and digital transformation initiatives.

Job Description & Responsibilities:

• Lead enterprise-level AS-IS process discovery through workshops, stakeholder interviews, and data analysis.
• Design and develop TO-BE process architectures aligned with business excellence frameworks such as Lean, Business Process Reengineering (BPR), and continuous improvement methodologies.
• Standardize business processes to support governance, compliance, auditability, and scalability.
• Establish process ownership structures, RACI models, and governance frameworks.
• Integrate quality management systems (QMS) and operational excellence standards within business processes.
• Drive digital-first process design, reducing manual and paper-based activities.
• Identify and prioritize digitization, automation, and system integration opportunities across the organization.
• Redesign processes for implementation within BPMS platforms, workflow automation systems, ERP solutions, and low-code/no-code platforms.
• Support initiatives related to Robotic Process Automation (RPA), intelligent automation, and process orchestration.
• Collaborate with IT teams to define functional requirements, user stories, and automation logic.
• Define and monitor KPIs, SLAs, and OLAs aligned with organizational performance objectives.
• Enable real-time dashboards, analytics, and performance monitoring mechanisms.
• Support process mining, analytics, and operational insights initiatives.
• Track and report benefits realization and operational improvements resulting from digital transformation initiatives.
• Ensure adherence to data governance, security, and compliance standards.
• Engage stakeholders and promote organizational adoption of digital processes and tools.
• Develop standard operating procedures (SOPs), user manuals, and training materials for digital systems.
• Support employees transitioning from legacy systems to digital platforms.
• Promote a culture of continuous improvement and digital innovation across the organization.
• Act as a trusted advisor on process excellence and digital enablement initiatives.
• Work closely with IT teams, automation vendors, consultants, and business units.
• Support cross-functional collaboration and enterprise-wide transformation initiatives.

Qualifications & Experience

• Bachelor’s degree in Engineering, Business Administration, Information Systems, or a related discipline.
• 4–6 years of experience in business excellence, business process management (BPM), or digital transformation roles.
• Proven experience in BPMN 2.0 process modeling and process improvement initiatives.
• Experience working with BPMS platforms, workflow automation tools, low-code platforms, ERP systems, or RPA solutions.
• Experience defining and monitoring KPIs, SLAs, and OLAs.
• CBPP / CBPL (Certified Business Process Professional) or equivalent BPM certification.
• Lean Six Sigma (Green Belt or higher).
• BPMN 2.0 (OCEB or equivalent) certification.
• Certifications related to digital transformation, automation, or process improvement.
• Business Process Management (BPM) and process engineering.
• Process modeling using BPMN 2.0.
• Digital transformation and workflow automation.
• Data analysis and performance monitoring.
• Stakeholder engagement and change management.
• Proficiency in Microsoft Office and process documentation tools.