Business & Operations Analyst

In this role, you will:

Sales Performance & Business Insights:

• Analyze sales perfromance data, market trends, and customer behaviors to provide actionable insights for sales strategy optimization.
• Track key sales metrics such as conversion rates, sales cycle length, and closing ratios.
• Conduct competitive market analysis to identify new business opportunities and industry trends.
• Review stale accounts, sales pipeline, and rotation strategies to optimize the sales process.
• Monitor and evaluate customer and market trends, providing insights to leadership for informed decision-making.

Business & Process Optimization:

• Identify operational inefficiencies and recommend process improvements to enhance overall business productivity.
• Work with stakeholders to improve the sales process, customer journey, and service offerings.
• Support the implementation and optimization of business tools, including CRM, Learning Management Systems, and reporting dashboards.
• Develop data-driven methods to assess business and sales performance, ensuring alignment with strategic goals.

Lead & Sales Data Management:

• Maintain and manage sales and business databases, ensuring data accuracy and integrity.
• Research potential new clients through social media, government databases, and industry sources.
• Verify and update existing client pools, assigning active clients to Sales Account Managers based on location and language preferences.

Reporting & Data Analysis:

• Collect and analyze large datasets, generating insights on sales trends, market performance, and operational efficiencies.
• Prepare and present sales evaluation reports, performance dashboards, and strategic recommendations to management.
• Monitor competitor activity and industry developments to provide benchmarking and strategic guidance.
• Track sales enablement metrics and KPIs to measure the impact of business initiatives on revenue and performance.

Sales Team Enablement & Support:

• Provide the sales team with data-driven recommendations to improve conversion rates and customer acquisition.
• Identify knowledge or skill gaps within the sales team and support training initiatives to enhance performance.
• Stay updated on industry laws, regulations, and best practices, ensuring the sales team is informed of market changes.
• Collaborate with cross-functional teams to align sales strategies with business objectives.