Business Operations Associate

The Business Associate will play a vital role in supporting the commercial department’s daily operations by managing content, maintaining brand consistency, monitoring lead generation tools, and assisting in the preparation of proposals.

This cross-functional role collaborates closely with sales, marketing, and pre-sales teams, ensuring smooth coordination and contributing to the achievement of eSpace’s business growth objectives.

Responsibilities

• Lead Generation and Qualification
• Monitor lead generation tools to identify potential prospects.
• Filter leads from various channels and conduct initial qualification.
• Document lead details, including size, industry, and alignment with eSpace’s targeted services.
• Proposal Development Support
• Assist in preparing RFP/RFI responses by gathering necessary information and coordinating with relevant teams.
• Support the sales team in developing business proposals and sales pitches.
• Contribute to the creation of technical and financial proposals.
• Market Research
• Conduct market research to update competitor analysis and identify trends.
• Provide insights on market demands to align service offerings with client needs.
• Brand Management
• Ensure brand consistency across all communication channels.
• Collaborate with the marketing team to enhance eSpace’s brand image.
• Collaboration with Teams
• Work closely with sales and pre-sales teams to support customer acquisition efforts.
• Contribute to customer success initiatives by addressing client needs proactively.
• Reporting and Documentation
• Maintain updated records of marketing materials, proposals, and competitor analysis.
• Provide regular reports on lead generation activities and outcomes.
• Content Creation and Management (20%)
• Develop and distribute engaging content across various channels (e.g., social media, email campaigns, website).
• Maintain a content calendar to ensure timely and consistent messaging.
• Create marketing collateral such as brochures, infographics, and case studies.
  

Qualifications

• Bachelor’s degree in business administration, Marketing, or a related field.
• 2+ years of experience in business support or a similar role within a commercial or sales environment.
• Strong knowledge of content creation tools and CRM systems.
• Excellent English communication skills (written and verbal).
• Proficiency (Word, Excel, PowerPoint) and familiarity with marketing tools, Microsoft Office, and Google Workspace.
• Strong organizational skills with attention to detail.
• Ability to multitask and work collaboratively across teams.
• Understanding of commercial functions such as sales cycles, lead generation, customer retention, and renewals.
• Strong analytical skills for market research and competitor analysis.
• A creative mindset for developing engaging content aligned with the brand strategy.
• Proactive approach to problem-solving and supporting cross-functional teams.
  
  

About ESpace

eSpace is a leading IT company with over 25 years of experience delivering mission-critical systems for governments, enterprises, and startups. From enabling digital transformation in public services to deploying innovative business solutions, we focus on building scalable, reliable, and high-impact technology systems.

What We Value

At eSpace, our culture is driven by four core values that guide how we work and grow together:

• Delivering Impact You focus on outcomes, not just outputs—adding real value through your work.
• Trust Through Transparency You communicate openly, take ownership, and keep others informed.
• People-Driven Growth You’re eager to learn, share knowledge, and help others grow with you.
• Technology That Matters You think critically about tools and trends, focusing on solutions that make a difference.
  
  

If these values resonate with you, and you’re excited to contribute to a team where your work can make a real difference, we’d love to hear from you.