Business Operations Associate

The Division:

Jonas Club Software is an industry-leading, club-first management platform built exclusively for private and member-driven clubs. Designed to serve as the single source of truth for club operations, Jonas Club has supported thousands of clubs across five continents for more than 35 years.

The platform combines hospitality-grade performance with the expertise of a global team of more than 6,000 professionals focused on service, security, and continuous improvement. It is purpose-built for hospitality operations, compliant with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations.

Our unified, contextual activity timeline brings together reservations, point of sale, food and beverage, billing and finance, events, member services, and reporting in one secure platform, enabling seamless interactions among members, staff, and the broader club community.

Position Summary
We are seeking a detail-oriented and analytical Business Operations Associate to support and optimize our day-to-day operations. This role helps keeps the company running efficiently by analyzing processes, supporting projects, and using data to improve how the business operates.

You will work across different teams to streamline workflows, track performance, and solve operational problems. The role is a mix of analytics, coordination, and process improvement focused on making the organization more effective and scalable.

This role is critical in driving efficiency, improving processes, and supporting cross-functional initiatives that enable business growth.

Key Responsibilities

• Analyze business processes and identify opportunities for operational improvement

• Assist in monitoring financial performance, including revenue, costs, and profitability

• Support the execution of strategic initiatives

• Build and maintain reports, dashboards, and performance metrics

• Assist with forecasting, planning, and operational tracking

• Collaborate with teams such as Sales, Marketing, Finance, and Product to streamline workflows

• Conduct data analysis to inform decision-making and identify trends

• Help implement new tools, systems, and process enhancements

• Document standard operating procedures and ensure operational consistency

• Support leadership with ad hoc analysis and special projects

Qualifications

• Bachelor’s degree in Business, Economics, Finance, or a related field

• 1–3 years of experience in operations, consulting, analytics, or a related role

• Strong analytical and problem-solving skills

• Proficiency in Excel/Google Sheets and Salesforce; experience with AI tools is a plus

• Excellent communication and organizational skills

• Ability to manage multiple priorities in a fast-paced environment

• Detail-oriented with a proactive, ownership mindset

Job Requirements

• Strong business acumen, with knowledge of business strategies, tactics, competition, and competitive advantage.

• Organizational agility, with the ability to understand how organizations work and to get things done through both formal channels and informal networks.

• Strong organizational skills, including the ability to use resources effectively and efficiently and arrange information and files in a useful manner.

• Action-oriented and energized by challenging opportunities; able to act decisively with limited planning when appropriate.

• Strong problem-solving skills, using rigorous logic and effective methods to solve difficult problems and look beyond obvious answers.

What Success Looks Like

• Improved operational efficiency and reduced process bottlenecks

• Clear, actionable insights from data analysis

• Strong cross-functional collaboration and project execution

Work Shift:

• 7:30 AM EST to 4:30 PM EST (4:30 PM to 1:30 AM Pakistan Time)