Business Process Management Consultant (6-month Contract)

Position Objective:

The Business Process Management (BPM) Consultant is responsible for evaluating, designing, and optimizing organizational processes to improve efficiency, compliance, and alignment with international best practices. The role involves process assessment, documentation, benchmarking, policy development, performance monitoring, and capability building for sustainable process management.

Job Description & Responsibilities:

• Evaluate and analyze current business processes, procedures, and related policies to identify gaps, redundancies, and opportunities.
• Design and document new or improved business processes aligned with organizational goals using BPM standards (e.g., BPMN).
• Draft, review, and update process-related policies and procedural manuals to ensure clarity and compliance.
• Conduct benchmarking activities to align internal processes with industry best practices (APQC, ISO, EFQM).
• Recommend and implement process optimization strategies to enhance efficiency and reduce waste.
• Support process changes, monitor outcomes, and measure results through KPIs and dashboards.
• Provide coaching and knowledge-transfer sessions to internal teams to strengthen BPM capabilities.
• Encourage adoption of continuous improvement practices and accountability across departments.

Qualifications & Experience:

• Bachelor’s degree in Industrial Engineering, Business Administration, Quality Management, or related field (Master’s degree preferred).
• Minimum 10 years of hands-on experience in BPM, process improvement, and policy development.
• Professional certifications preferred: Lean Six Sigma, CBPA, BPM, PMP, ISO.
• Proven experience with process modeling tools (especially ARIS) and strong skills in Microsoft Excel, PowerPoint, and Visio.
• Deep knowledge of international standards and frameworks such as APQC and ISO 9001.
• Strong analytical, documentation, and process design skills.
• Prior experience in government or semi-government entities with knowledge of governance and public sector operations.
• Fluent in Arabic and English (Arabic mandatory).