Business Support Advisor

An Operations Support Advisor with a focus on managing administrative tasks from the Contract advancement monitoring to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

1. Customer Data Management:
   
   • Create and maintain accurate customer records in the database.
   • Ensure that customer information is up-to-date and complete.
   • Handle customer inquiries related to account information and updates.
2. Contract Creation:
   
   • Gather necessary information from customers or internal departments to initiate the contract creation process.
   • Enter accurate and relevant data into the company's system, ensuring all details are correct and comply with company policies and regulations.
   • Prepare and maintain documentation related to the contracts, such as terms and conditions, pricing, and any special agreements.
3. Contract Management:
   
   • Support senior colleagues to enrure that contracts adhere to company guidelines and policies.
   • Collaborate with relevant stakeholders to obtain necessary approvals for the contracts.
   • Maintain communication with both internal teams and customers to clarify any contract-related details or address concerns.
4. Invoicing Process:
   
   • Utilize the RINA invoicing system to create accurate and timely invoices based on the terms outlined in the contracts.
   • Verify that the billing information aligns with the terms of the contract and resolve any discrepancies.
   • Ensure that invoices are sent to customers promptly through the preferred communication channels.
5. Customer Support:
   
   • Respond to customer basic inquiries related to contracts, invoices, and billing processes.
   • Resolve any basic issues or discrepancies related to contracts and invoices in a timely and professional manner.
6. Record Keeping:
   
   • Keep detailed and organized records of all contracts, invoices, and related correspondence.
   • Regularly update and maintain information in the company's database or customer relationship management (CRM) system.