Business Support Lead

Purpose of the Role:

To provide comprehensive business-support across the venue operations for the Velodrome project — driving financial, administrative, marketing, operational systems and compliance functions to ensure the venue meets its strategic, operational and stakeholder-objectives.

Key Responsibilities:

1. Financial Processes & Analysis

• Process purchase orders and supplier/vendor invoices; manage membership payments, bookings and site-hire agreements.
• Support financial planning, forecasting, analysis and regular performance reporting to management.
• Manage accurate records of bookings, invoices, payments, contracts, and financial data.

1. Marketing Collaboration

• Work with the Marketing Manager to support promotional activities for the venue: newsletters, email campaigns, social-media updates, website content.
• Assist in updating the venue’s digital presence (website/app) with current venue programmes, offers and events.

1. Business & Administrative Support

• Provide administrative support to Managers: document handling, coordination of internal meetings, tracking actions and follow-up.
• Serve as main contact for tenanted lease-partners: day-to-day queries, coordination between partners and venue operations.

1. Sales Support

• Assist the Corporate Manager in executing sales strategies: preparing proposals/contracts, coordinating client relationships and follow-ups.
• Support client onboarding, venue tours, move-in/out coordination as required.

1. Operational Systems & Programme Accuracy

• Oversee technical and customer-support operations related to booking systems, bike storage, performance analytics.
• Ensure accuracy of all publicly advertised programmes (online booking system, website, app).

1. Customer Service Excellence

• Support the administration and execution of events: from setup, communication with visitors and stakeholders, to feedback tracking.
• Maintain high service standards across all interactions (phone, email, in-person) and ensure CRM data is maintained accurately.

1. Quality Management, Audit & Compliance

• Monitor and maintain the venue’s Quality Management System (QMS): policies, procedures, checklists must be current and properly filed.
• Lead or support follow-up actions from internal and external audits.
• Ensure compliance with venue, corporate and regulatory requirements (health & safety, labour, environmental, financial).

1. HR Administration & Reporting

• Support recruitment-related administration: onboarding, induction records, training attendance, sickness/absence monitoring.
• Manage timesheets, payroll monitoring and support bi-annual performance management processes.
• Generate reports and presentations on events, sustainability, finance, performance metrics aligned with corporate format.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Finance, Facilities Management or related field; additional certification in property/venue/facility management is advantageous.
• 4-6 years (or more) of experience in business support, operations, administrative, financial or venue-management roles (senior-associate level).
• Strong understanding of financial processing, reporting, forecasting.
• Experience with marketing support, sales coordination, customer service in a venue, facility or sports/leisure environment preferred.
• Proficient in MS Office; experience with CRM, booking systems or venue management software is a plus.
• Excellent organisational, communication and stakeholder-management skills.
• Demonstrated ability to proactively identify and resolve operational, facility or business-process issues.
• High level of professionalism, reliability and strong team collaboration.