Business Support Manager

Grade: L3
Location: Islamabad
Last Date to Apply: 16th March 2026

What is Business Support Manager?

The Business Support Manager plays a crucial role in supporting the sales team and regional head by managing targets, facilitating smooth operations, and providing critical business analysis. This role is responsible for target setting and allocation, internal stakeholder management, and ensuring that all sales-related metrics and promotions are effectively communicated and executed. The Business Support Manager will also handle the verification of promotional activities and financial disbursements, as well as coordinate with distributors to ensure alignment with KPIs and resource management.

What does Business Support Manager do?

• Set and allocate monthly sales targets for the team in alignment with organizational goals.
• Ensure targets are clearly communicated to the sales team and relevant stakeholders.
• Tag and share target details with the head office, ensuring accurate and timely information flow.
• Coordinate with the commercial planning team to address any discrepancies or updates needed.
• Facilitate smooth business operations by managing relationships with internal stakeholders.
• Act as a liaison between the sales team, regional head and other departments to ensure business continuity.
• Perform ad-hoc analyses to support the sales team with insights and actionable data.
• Provide analytical support to address specific business needs and challenges.
• Maintain and provide daily visibility on sales metrics and performance to the team.
• Share key highlights and updates on all KPIs with the commercial planning team and respective managers to ensure alignment with daily targets.
• Design and implement regional promotional strategies and campaigns to drive sales.
• Collaborate with the sales team to develop effective promotional materials and initiatives.
• Share daily and weekly key performance highlights, focusing on all relevant KPIs, with the regional head and managers.
• Ensure that performance metrics are tracked and reported accurately.
• Manage all the on-ground activities including trade marketing and the region level activations.
• Budgeting the requirement for the trade across different retail channels.
• Vendor management for the trade marketing and ensure compliance of all the SOPs.
• Any additional tasks, projects or special assignments assigned by management.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be Business Support Manager?

• Bachelor's degree in Business Administration, Finance, or a related field. A Master's degree is preferred.
• Minimum of 5-7 years of experience in a business support or sales operations role, preferably in the financial services or telecom industry.
• Proven experience with target setting, performance analysis, advance reporting and backend operations in a mid-level management capacity.
• Strong strategic orientation with the ability to align operational activities with broader business goals.
• Exceptional analytical and problem-solving skills.
• Excellent presentation,communication and coordination abilities.
• Proficiency in using MS Office Suite, particularly Excel and PowerPoint.
• Ability to manage multiple tasks and work under pressure with a high degree of accuracy while being a team player.
• Detail-oriented with strong organizational skills.
• In-depth knowledge of backend sales operations, compliance requirements, and strategic business planning.

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.