Business Systems Analyst

Job Posting Open Until Filled

Salary Range: $58,977.96 - $79,000.00

Hiring Department: Department of Atlanta Information Management (AIM)

General Description and Classification Standards:

City of Atlanta is seeking a detail-oriented and strategic Business System Analyst (BSA) to support the analysis, design, configuration, implementation, and maintenance of multiple software applications that enable critical governmental operations. This role bridges the gap between business needs and technical solutions.

The Business Systems Analyst analyzes complex business problems to be solved with automated systems. This is an experienced professional level capable of carrying out most assignments typical of the profession with limited guidance or review. This level would be considered a promotional level and attainable by any incumbents in a work group who demonstrate the necessary knowledge, ability and performance. This role may be the only professional in this specialty in a work group.

Supervision Received:

Performs work under general supervision with review and advice from manager or a senior level.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Analyze business problems to be solved with automated systems.

• Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.

• Configure system settings and options.

• Plan and execute business unit, integration and acceptance testing.

• Provide prompt responses to customer issues and service requests.

• Resolve application configuration/permissions/technical issues impeding customers from performing their duties.

• Escalate issues to other IT resources and/or external vendors as needed.

• Provide clear/timely communication to customers re: issues and service requests.

• Create specifications for systems to meet business requirements.

• Design details of automated systems.

• Maintain documentation repositories to ensure knowledge sharing.

• May provide consultation to customers regarding automated systems.

May perform other duties as assigned.

Decision Making

Performs work under general supervision with review and advice from manager or senior level.

Leadership Provided

Informal or review. May be informal team leader or may review work of less experienced professionals or support staff.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Extensive knowledge of concepts, processes, and tools of profession.

• Strong knowledge of system development life cycle.

• Understanding of principles and practices of effective team collaboration and conflict resolution.

• Knowledge of relationship of professional discipline among related organizations and functions.

• Well-developed technical skills within profession.

• Skills in organizing, evaluating, and presenting proposals.

• Ability to plan and carry out virtually any typical assignment within professional area.

• Ability to train others.

• Ability to build effective relationships within the organization.

• ERP work experience preferable with Time Clock Plus (TCP) time clocks, SQL data, Oracle Time & Labor (OTL), Docusign, Adobe Enterprise, SharePoint, ServiceNow, Power BI and other reporting tools, Chatbot, MS Dynamics, Office 365.

Minimum Qualifications:

Education and Experience -

Licensures and Certifications – None.

Preferred Requirements -

Work Environment:

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Lifting Requirements:

Light work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.