Business Systems Analyst

Business Systems Analyst

The Company:

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

The Position:

We are seeking a Business Systems Operations Analyst to support daily ERP execution, system stability, and operational data accuracy across enterprise Saas platforms. This role focuses on high-frequency operational tasks, first-line system support, and structured process execution to ensure business continuity and reduce single-point dependency.

Essential Duties and Responsibilities:

Daily ERP & Enterprise Systems Operations

• Execute daily ERP operational tasks, including item master updates, inventory data validation, and transaction monitoring
• Maintain data consistency across system modules
• Perform structured investigation of discrepancies and validate system entries
• Ensure operational accuracy and timely completion of assigned system tasks

Application Support & Issue Resolution

• Serve as primary operational support contact for internal users on ERP and enterprise SaaS systems
• Handle access requests, configuration questions, and workflow clarifications
• Track and manage system tickets through resolution
• Provide advanced operational support for recurring or high-impact system issues
• Escalate complex issues appropriately when root cause exceeds defined authority

Process & Cross-Functional Collaboration

• Collaborate with Finance, Operations, and HQ system teams to clarify operational requirements
• Assist in mapping ERP-related workflows and identifying bottlenecks
• Support alignment between business processes and system functionality
• Act as liaison between business teams, technical teams, and external vendors

Configuration & Implementation Support

• Support system implementation initiatives by performing configuration tasks and assisting with testing and validation
• Assist in managing system parameters, reports, forms, and security roles where applicable
• Validate data integrity during new feature releases or updates
• Maintain awareness of system release notes and new functionality

Documentation & Governance

• Develop and maintain SOPs, workflow documentation, and system usage guides
• Document recurring system issues and standard resolutions
• Build and maintain structured knowledge repository to reduce individual dependency
• Support business continuity and critical issue resolution when required

Minimum Requirements:

• 2–5 years of experience in ERP operations, business systems support, or enterprise SaaS administration
• Hands-on experience working with inventory modules, item master data, and transaction validation
• Experience supporting reconciliation or data accuracy processes
• Strong attention to detail and structured working style
• Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data validation)
• Comfortable working cross-functionally with Finance and Operations teams
• Ability to follow defined procedures consistently
• Strong ownership mindset and accountability
• Occasional after-hours or weekend work if production issues arise

Education or Desired License and Certificates:

• Bachelor’s degree in Engineering, Business, Information Systems, Computer Science, or related field; or equivalent.

Competencies

• Technical problem solving/analytical skills
• Self-starter, strong initiatives and an excellent communicator
• System and product level mindset
• Organization, detailed-oriented nature and strong initiative
• Strong technical support focus and a service-oriented individual with users
• Experience supporting mid-size ERP environments
• Experience coordinating with global teams
• Power BI related ability

Travel

25%-50%

Work Location and Status:

• Full time, Phoenix, Arizona or East Coast of USA
• No visa sponsorship

Compensation:

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.