Cab Dispatcher (UK based)

IBSTEC is one of the fastest-growing service providers for UK-based taxi services. We are committed to offering financial stability and clear career growth opportunities to individuals who are ready to give their 100%.

We are currently seeking dedicated and customer-focused professionals to join our team as Cab Dispatchers (UK Market). In this role, you will be responsible for managing inbound calls, coordinating bookings, and ensuring seamless communication between customers and drivers.

Key Responsibilities

• Handle inbound customer calls and accurately process taxi bookings
• Maintain detailed records of customer interactions and booking details
• Deliver excellent customer service while resolving queries and complaints
• Coordinate effectively with drivers to ensure timely pickups and drop-offs

Requirements

• Minimum 1 year of customer service experience (international experience preferred; UK taxi dispatch experience is a plus)
• Excellent spoken English with a neutral or British accent
• Willingness to work rotational shifts (including evenings and nights)
• Ability to work 8–12 hour shifts
• Strong time management and punctuality
• Ability to multitask and perform under pressure
• Self-motivated with the ability to work independently and in a team
• Strong problem-solving and conflict resolution skills
• Goal-oriented and target-driven mindset

Why Join IBSTEC?

• Competitive salary package
• Annual leaves & paid holidays
• Annual performance bonuses
• Provident fund
• Transparent career growth path

Location: Gulberg V, Lahore

Job Type: Full-time

Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person