Call Center Agent

• Attend and manage formal calls and provide accurate and concise information without any delay.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Back up all the call history details by effectively utilizing the company's call center database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Prior exposure to working in a call center or customer service support profile.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Good computer skills.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Flexibility and openness to innovation and improvement.