Call Center Agent

Overview

The role involves managing inbound and outbound calls, resolving customer complaints, and achieving call center performance targets while providing excellent customer support.

Respond to customer inquiries through various channels, provide product information, resolve issues, and document interactions in CRM systems. Respond to customer inquiries, manage data, and meet performance indicators; requires strong communication skills and call center experience.

Responsibilities

• Handle inbound and outbound calls; provide customer support; resolve complaints; educate patients; demonstrate strong communication and interpersonal skills.
• Respond to customer inquiries through various channels; provide product information; resolve issues; document interactions in CRM software.
• Provide exceptional customer service by resolving inquiries and complaints; utilize CRM software to meet performance metrics.
• Manage client inquiries, schedule appointments, and provide information on aesthetic services; ensure excellent communication in Arabic and English.
• Resolve inquiries, manage complaints, upsell products; meet performance metrics and demonstrate strong communication.
• Handle calls in Arabic/English as required; work with call center software and MS Office.
• Handle inbound/outbound calls for overdue payments; negotiate settlements; ensure high customer satisfaction.
• Provide IT support; process orders; address customer inquiries and complaints; maintain knowledge of technology and SLAs.
• Make outbound calls to present automotive services; understand client needs; maintain CRM records; meet KPIs.
• Answer and process guest calls; operate switchboard; assist with requests; maintain professionalism and guest satisfaction in a call center environment.
• Support guests with requests and ensure confidentiality and professionalism.
• The role may involve high-volume calls, maintaining records, and providing product/service information with excellent communication skills.
• As a Call Center Agent, handle inquiries, resolve issues, and ensure customer satisfaction with strong communication and multitasking skills.

Qualifications

• 1 - 4 years of experience (various locations include Dubai and Sharjah, UAE).
• Fluency in Arabic and English; proficiency in Hindi/Urdu where indicated.
• Proficiency in call center software and MS Office; strong written and verbal communication skills.
• Experience in customer service, IT support, hospitality, medical, or aesthetic services is referenced in context; ability to handle high-volume calls and maintain CRM records.

Locations

• UAE: Dubai; UAE: Sharjah; additional locations mentioned include multiple vacancies in various cities.

Company

Company references include Zulekha Hospital LLC and Emirates Technology Solutions LLC as examples within the description context.