Call Center Agent

The Role

This role requires someone confident in their line of work, who is a customer focused call center / sales agent, and is eager to join a team that is leading the beauty and aesthetics clinic. This is an exciting opportunity and is meant for someone who has a strong background in sales or customer service, ideally in the beauty, aesthetics, or wellness industry. This role is a full time role with a rotation of 9 hour shifts, two days off per week. The position makes you responsible for managing client communications, both inbound and outbound, over the phone, WhatsApp, and Instagram. This role will require you to guide potential clients through various treatments and services, explain ongoing promotions, and also play an important role in the conversion of leads into confirmed bookings and consults. The role will test your ability to build relations, overcome objections, and drive conversations with customers and will directly contribute to the clinic's success. Additionally, you would be expected to maintain an accurate record in the booking system, coordinate effectively with the front desk and therapist teams to ensure that there is a smooth customer journey. A critical part of this role would be to make sure that you are achieving and exceeding the daily and weekly KPI's which would contribute to your success, and offers a salary of up to AED 12,000 per month, including commission.

Requirements

An ideal candidate would be someone who has a minimum of 2 years of experience in a call center or a client coordination role, preferably within the beauty and the beauty or wellness sector. Strong English skills are a must, and fluency in Arabic is a bonus. A few requirements for this position are being confident in your abilities to work with booking software and being comfortable with communicating with customers professionally through WhatsApp and other social media platforms. This role requires someone who is highly organized, driven by results, and is passionate about delivering exceptional service to customers. You will be part of a supportive and dynamic team in a modern and fast growing clinic as part of the role, along with having opportunities where you can work on your professional development and career growth.

About the company

Genie is a highly specialist recruitment company covering the consumer industry. Born from a pure passion for the sector we work tirelessly to match the right candidates for the role and work in a partnership approach with our clients. We have built up years of experience and have a deep understanding of the challenges for both candidates and clients. Our specialist areas cover : FMCG, Retail, E-Commerce / Apps, Food & Beverage and Hospitality Sectors. Regions : Middle East, North Africa & Asian Markets.