Call Center Agent

Location: Sheraton-Heliopolis

Employment Type: Full-Time

About The Role

We are looking for a Call Center Agent to handle inbound and outbound calls, assist customers, and provide accurate information while ensuring high levels of customer satisfaction.

Key Responsibilities

• Handle incoming and outgoing calls in a professional and timely manner.
• Respond to customer inquiries, complaints, and requests.
• Provide accurate information about company products and services.
• Record and update customer information in the system.
• Follow call center scripts, procedures, and quality standards.
• Meet individual and team performance targets (KPIs).
• Escalate complex issues to the relevant department when needed.
  
  

Qualifications

• Good communication and interpersonal skills.
• Ability to handle customers calmly and professionally.
• Basic computer skills.
• Ability to work in shifts.
• Previous call center or customer service experience is a plus.
• English proficiency is a must.
  
  

What We Offer

• Competitive salary and incentives
• Professional and supportive work environment.
• Career growth opportunities.
• Training and development programs.
  
  

How To Apply

Send your resume to mirna.abaza@coaholding.com with the subject line:

“Call Center Agent Application.”