Call Center Agent

Call Center Agent/Collections Specialist Job Description

Full-Time Hours: M-F 8a-5pm

BONUS opportunity available. Most staff receive a bonus in their first month, regardless of experience.

$17-18.50 Hourly base pay + performance bonus averaging $3.25–$8/hr equivalent

Pay is based on experience. Desire to learn phone skills, work in office setting, and service customers with kindness and respect.

General Purpose

Are you a motivated individual looking to transition from retail or a large "cube city" to work with a boutique company? Do you value the in-person experience to learn and grow?

It's time to look into our collection specialist role!

Collections Specialist are responsible for overseeing assigned accounts to resolve unpaid bills or debts from patients and consumers. Resolution occurs through asking questions, listening with purpose, and negotiating with confidence. A Collections Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent.

We are looking for a reliable Collections Specialist to contact consumers, provide realistic options to resolve, and negotiate with kindness.

Excellent communication skills and the ability to remain calm and polite in stressful situations are important.

Main Job Duties and Responsibilities

• Make in-bound and out-bound phone calls to consumers
• Provide consumers with information on account balances and details on those services
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with consumers, provide options to resolve, and support consumers throughout the resolution process
• Update account status and database regularly
• Alert superiors of consumers needing additional assistance
• Comply with requirements as trained
• Other duties as assigned, including input into policies, guidelines, and scripts in compliance with FDCPA and ACA standards

Education and Experience

• Proven experience in a phone or in-person customer service role
• Experience in working with targets and tight deadlines
• Working knowledge of MS Office and/or databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence
• High school diploma is preferred

Key Skills and Competencies

• communication skills
• attention to detail
• problem solving
• innovative
• initiative
• flexible
• stress tolerance
• team player

Job Type: Full-time

Benefits:

• On-the-job training
• Paid sick time
• Paid time off
• Paid training

Work Location: In person

Pay: $17.00 - $26.50 per hour

Benefits:

• On-the-job training
• Paid time off

Work Location: In person