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Call Center Agent (After Sales – Furniture)

Job Description

  • Answer inbound calls from customers reporting order issues
  • Understand complaints and guide customers on submitting evidence (photos/videos)
  • Accurately log all cases on the CRM system
  • Handle complaints professionally and de-escalate difficult situations
  • Clearly explain return, replacement, and warranty policies
  • Provide updates on claim status when needed

Qualifications

  • 0–2 years of call center experience (complaints/handling issues is a must)
  • Furniture industry experience is preferred
  • Strong communication skills in Arabic (English is a plus)
  • Good typing speed and CRM usage
  • High patience and ability to handle difficult customers
  • Minimum high school diploma (Bachelor’s preferred)

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