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Call Center Agent (After Sales – Furniture)
Job Description
- Answer inbound calls from customers reporting order issues
- Understand complaints and guide customers on submitting evidence (photos/videos)
- Accurately log all cases on the CRM system
- Handle complaints professionally and de-escalate difficult situations
- Clearly explain return, replacement, and warranty policies
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Provide updates on claim status when needed
- 0–2 years of call center experience (complaints/handling issues is a must)
- Furniture industry experience is preferred
- Strong communication skills in Arabic (English is a plus)
- Good typing speed and CRM usage
- High patience and ability to handle difficult customers
- Minimum high school diploma (Bachelor’s preferred)
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