Job Summary:
Handle inbound/outbound customer calls, respond to inquiries, resolve complaints, and ensure high levels of customer satisfaction while maintaining service quality standards.
Key Responsibilities:
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Answer customer calls professionally and efficiently
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Provide accurate information about products/services
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Handle and resolve customer complaints
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Follow up on customer requests when needed
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Maintain proper documentation of customer interactions
Requirements:
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Excellent communication skills
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Good command of English
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Customer service experience is a plus
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Ability to work under pressure
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Flexibility to work in 24/7 rotating shifts