Call Center Agent (Outsource)

Job Summary:

Handle inbound/outbound customer calls, respond to inquiries, resolve complaints, and ensure high levels of customer satisfaction while maintaining service quality standards.

Key Responsibilities:

• Answer customer calls professionally and efficiently
• Provide accurate information about products/services
• Handle and resolve customer complaints
• Follow up on customer requests when needed
• Maintain proper documentation of customer interactions

Requirements:

• Excellent communication skills
• Good command of English
• Customer service experience is a plus
• Ability to work under pressure
• Flexibility to work in 24/7 rotating shifts