Call Center Customer Service Representative

Call Center Customer Service Representative

At WeBiz GCC, we are a business start-up with an international outreach launching in Riyadh, committed to delivering products and services that empower our society members. We pride ourselves on a dynamic, collaborative, and results-driven environment where every team member contributes directly to our success.

Job Summary:

We are seeking a highly motivated and detail-oriented Saudi Call Center Agent to handle inbound and outbound calls, respond to customer inquiries, process service requests, and provide effective solutions. The role requires ensuring customer satisfaction, resolving complaints promptly, and adhering to company standards of service excellence.

Key Responsibilities:

• Customer Interaction: Answer inbound calls, make outbound calls when necessary, and respond to customer inquiries with professionalism.
• Service Requests: Process orders, requests, and transactions accurately in the system.
• Complaint Handling: Record, escalate, and resolve customer complaints in accordance with company policies.
• Communication: Provide accurate product/service information to customers.
• Data Management: Document interactions, update records, and maintain confidentiality of customer information.
• Performance Goals: Achieve individual and team KPIs including call quality, handling time, and customer satisfaction.
• Team Collaboration: Work closely with supervisors and colleagues to enhance service efficiency.
• Compliance: Adhere to company policies, quality standards, and regulatory requirements.

Qualifications:

• Diploma in a related field.
• Communication skills in Arabic and English.
• 1-3 years of experience in call center or customer service roles.
• Excellent communication and problem-solving skills.
• Proficiency in computer systems and CRM software.
• Ability to work under pressure and handle multiple tasks.
• Strong customer focus and professional attitude.

Seniority level: Entry level

Employment type: Full-time

Industry: Technology, Information and Internet