Call Center Manager

Call Center Manager

Location: Islamabad or Lahore, Pakistan
Job Type: Full-time | On-site
Salary: PKR 150,000 – 300,000

We are hiring an experienced Call Center Manager to lead and manage inbound and outbound call center operations. This is a hands-on leadership role in a fast-paced, target-driven environment.

Key Responsibilities

• Manage daily call center operations
• Lead and supervise 20+ agents
• Drive KPIs: conversion, productivity, quality, attendance
• Conduct team meetings, coaching, and performance reviews
• Handle escalations and improve team performance

Requirements

• 2+ years experience as Call Center Manager / Telemarketing Manager / Senior Team Lead
• Proven experience managing 20+ agents
• Strong leadership and communication skills
• Good understanding of call center KPIs
• Fluent in English & Urdu

What We Offer

• Competitive salary
• Stable full-time role
• Professional call center environment
• Growth opportunity based on performance

Apply with your updated CV

Job Type: Full-time

Pay: Rs150,000.00 - Rs300,000.00 per month

Work Location: In person