Call Center Team Lead

Job Description:
The Call Center Team Lead will supervise, guide, and monitor the call center team to ensure quality is maintained, and client inquiries are handled efficiently.

2️ Key Responsibilities

• Supervise day-to-day call center operations.
• Monitor and evaluate team performance (call quality, lead conversion, attendance).
• Train and motivate team members to improve performance.
• Handle escalated client issues professionally.
• Maintain daily and weekly reports for management.
• Ensure adherence to SOPs and company policies.

3️ Required Skills

• Minimum 2–3 years experience in call center or customer service supervision.
• Strong english communication and leadership skills.
• Ability to analyze performance metrics and improve team efficiency.
• Familiarity with CRM systems and call monitoring tools.
• Problem-solving and decision-making capabilities.
• Ability to work night shifts (8pm-4am)

4️ Preferred Qualifications

• Bachelor’s degree in Business Administration / Communications or related field.
• Experience in sales-oriented or call centers.Preferred Qualifications

Job Type: Full-time

Pay: From Rs100,000.00 per month

Work Location: In person