Call Center Manager

Customer Service / Call Center Manager: Join a TEAM that Values YOU3 Reasons Why You’ll Want to Work for Us TODAY!

You’re looking for a job for a reason…

• You’re tired of where you’re working
• Maybe you don’t feel like you’re getting paid what you deserve
• Maybe you don’t feel supported by leadership
• Or maybe you just know… there’s something better out there

The bottom line is: You want more.

And we can help you find it here at Middle Creek Roofing.

But let’s be clear…

This is NOT just a customer service job.

This is a leadership role.

We are looking for someone who can:

• Lead a call center team
• Drive performance daily
• Coach, train, and hold people accountable
• Help us build something better

If you’re just looking to “show up and get through the day”… this isn’t for you.

Who This Is For:

You’ll fit here if you:

• Are highly motivated
• Enjoy being part of a team, but can lead independently
• Like tracking numbers and improving performance
• Enjoy talking with people and solving problems
• Want a new challenge every single day

If that sounds like you — I want to talk to YOU.

What’s In It For You?

Great question.

• Great money! ($60,000 – $80,000+ with performance bonuses)
• Great benefits! (Full health benefits)
• Stability! (We’re busy year-round — no slow seasons)
• Growth potential! (We’re growing fast — leadership opportunities ahead)
• Training & development! (We invest in our people)
• Real satisfaction building and leading a team

3 Reasons You’ll LOVE Working Here1. Our employees must win

We believe the only way to have happy customers is to have a strong, supported team.
We invest in our people, push them to grow, and reward performance.

2. Our customers must win

We go above and beyond to make sure our customers are taken care of — every time.

3. Our company must win

If our people win and our customers win, the company wins.
And when the company wins — it creates more opportunity for everyone.

Responsibilities:

• Manage inbound & outbound call center performance
• Track daily metrics (calls, set rates, conversions)
• Coach and train team members weekly
• Run daily huddles and hold accountability
• Ensure no leads fall through the cracks
• Help improve , systems, and processes

Requirements:

• Leadership experience (call center, sales, or similar role)
• Strong communication skills
• Comfortable holding people accountable
• Ability to work evenings / occasional Saturdays
• Ability to be on the phone and in the trenches with your team
• Basic computer skills and willingness to learn new systems

Final Thought

We run this company on a Triple Win Model:

• Our employees win
• Our customers win
• Our company wins

If that’s the type of company you want to be part of…

Apply today.

And when you do, tell me this:

What’s one thing you improved or fixed in your last role?

— Ben Lapp

Job Type: Full-time

Pay: $50,000.00 - $85,000.00 per week

Work Location: In person