Call Center Manager

Call Center Manager (On-Site)

Location: Islamabad or Lahore, Pakistan
Job Type: Full-time | Remote
Salary: PKR 150,000 – 300,000

We are hiring an experienced Call Center Manager to lead outbound call center operations. This is a hands-on leadership role in a fast-paced, target-driven environment.

Key Responsibilities

• Manage daily call center operations
• Lead and supervise 20+ agents
• Drive KPIs: conversion, productivity, quality, attendance
• Conduct team meetings, coaching, and performance reviews
• Handle escalations and continuously improve team performance

Requirements

• 2+ years experience as a Supervisor, Manager, or Team Lead
• Proven experience managing 20+ agents
• Strong leadership and communication skills
• Solid understanding of call center KPIs
• Fluent in English and Urdu