Call Center Quality Analyst & Sales Trainer

Job Description:

We are seeking
Tele sales Data Analyst & Sales Training for call center Agents to support daily operations by managing data, monitoring Quality of calls and sales performance records, and preparing accurate quality reports using internal systems. The role involves analyzing records, and ensuring calling a accuracy, product knowledge of Agents to support business growth and sales closing

The ideal candidate will be detail-oriented, analytical, and comfortable working with structured data and reporting tools.

Key Responsibilities:

• listens and audit calls made by agents by using company s' internal system
• Maintain and track Agents and team shortfalls, prepare training materials accordingly and taring the team .
• Prepare regular quality and status reports
• Analyze data to identify completed, pending, or mismatched records
• Ensure data accuracy, consistency, and completeness
• Identify discrepancies and report issues to management
• Maintain data confidentiality and follow company policies

Requirements:

• Basic experience in data analysis, reporting, or quality control
• Good knowledge of MS Excel or Google Sheets
• Ability to work with internal systems or CRM platforms
• Strong attention to detail and analytical skills
• Good communication and organizational abilities

· Prior experience in a data or reporting role is an advantage

Job Type: Full-time

Pay: AED2,500.00 - AED4,000.00 per month

Application Question(s):

• Q :Excel / Google Sheets proficiency level?

A. Basic (filters/sorting)

B: Intermediate (Pivot tables, VLOOKUP/XLOOKUP)

C: Advanced (Power Query, dashboards)

• Q: Which tools have you used?

A. CRM / Internal system

B. Excel / Google Sheets

C: Google Data Studio / Power BI (optional)

D: Call recording / QA tools

E: None

• Q: Have you prepared weekly/monthly QA or sales performance reports before?

A: Yes
B: No

Education:

• Diploma (Preferred)

Experience:

• Tele sales Data Analyst : 1 year (Required)