Freelance Part time CCXP Exam Trainer

WE ARE HIRING – CCXP Customer Service TRAINER

Company: Spoton Training Institute – Burjuman, Dubai
Location: Dubai, UAE
Position: CCXP Customer Service TRAINER (Part-time)

We are seeking an experienced and passionate CCXP Trainer to deliver high-quality training aligned with the CXPA (Customer Experience Professionals Association) framework. The trainer will guide professionals in mastering customer experience strategies, preparing them for CCXP certification, and applying CX best practices in real-world business environments.

Key Responsibilities

Deliver CCXP-aligned training covering all 6 CXPA competencies

(CX Strategy, Customer Understanding, Experience Design, Metrics & Measurement, Organizational Adoption, Culture & Accountability)

Prepare learners for the CCXP certification exam with structured modules, case studies, and mock tests
Conduct interactive sessions, workshops, and group discussions
Share real-world CX examples and best industry practices
Assess learner progress and provide feedback
Customize training content based on industry and learner needs
Support learners with exam guidance and career advice in CX roles

Job Type