Senior Order Management Specialist

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Snapshot of Your Day!

We are looking for a Senior Order Management Specialist to join our Order Management/Finance team in the UAE . In this role, you will process sales orders for subsidiaries and support the end-to-end management of the order entry to shipment release process.

How You Will Make An Impact:

• Process orders for UAE and GCC clients, including PI creation, stock allocation, and release to logistics for dispatch within current ERP systems.
• Facilitate end-to-end order management processes to ensure timely, error-free, and accurate results.
• Support the planning and execution of the entire order fulfillment cycle, from order entry to release, under the supervision of the team leader.
• Analyze, qualify, and process change order requests for both internal and external customers.
• Update order status daily and communicate updates to relevant stakeholders, including B2C IM OR/IR, AV sales, Supply Chain & Logistics, and clients.
• Manage weekly sales closing, monitor order earliness, and handle dispatch documentation.
• Arrange shipping instructions for direct shipments and monitor purchase orders from factories, including goods-in-transit tracking for direct shipment billing.
• Assist in clearing backlog orders in coordination with Key Account Managers and Supply Chain Management.
• Support the sales team in obtaining Order Secure Rate.
• Ensure all signed documentation (Sales Orders/POs) is received from customers and aligns with contract requirements.
• Process Return Material Authorizations as per HQ guidelines.
• Conduct daily customer credit checks for available and in-process funds; follow up on Letters of Credit and related documentation.
• Validate customer orders and ensure all necessary internal approvals are in place prior to processing.
• Process debit and credit notes as required, under the supervision of the team leader.

What You’ll Need:

• Bachelor’s degree in Business Management, Sales, Operations, or a related field.
• 2–4 years of experience in sales order processing or related roles preferably within the Consumer Electronics industry.
• Hands-on exposure to sales operations process.
• Strong understanding of the order life cycle (Order to Cash).
• Familiarity with financial processes in trade operations.
• Experience with ERP systems, preferably SAP.
• Strong knowledge of Excel and MS Office applications.
• Demonstrated initiative and ability to work effectively in a multicultural environment.
• Detail-oriented, adaptable, and resourceful with strong problem-solving skills.
• Able to work both independently and collaboratively in a fast-paced setting.

Why You’ll Love Working with Us?

• Competitive salary and performance-based incentive plan for all levels
• Flexible working hours schedule
• Visa, a Top-Tier medical insurance plan, and life insurance
• 22 days of paid annual leave plus public holidays
• An additional day off for your birthday!
• Yearly air ticket allowance & monthly parking allowance (if applicable)