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Call Center Rep

IGNITE your career with New Mexico Gas Company!

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company.

New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO and Peoples Gas.

This job posting is a summary of the job description. To request the full job description, please email nmgccar@tecoenergy.com.

Call Center Rep

City: Albuquerque

State: NM

This position will be open to internal and external candidates and will close on Sunday, March 29, 2026.

The Call Center Rep position pays between $43,040 and $53,800, and placement is based on skills,experience and education of the successful candidate.

About This Opportunity
Are you looking to contribute to company success by using a broad range of expertise to help customers around the state? Do you like working in a fast-paced setting where your ability to solve problems can really make a difference? If that sounds like you, we'd love for you to be part of our team as a Call Center Representative. The Call Center Rep will work with our customers to provide professional and courteous customer service to New Mexico Gas users.

Primary Duties and Responsibilities
This list does not reflect the job duties in their entirety.

Answers inbound phone calls from customers regarding billing inquiries and audits, account adjustments, in house credit and collections, resolutions of energy diversion cases, available rate options, debt payment, conservation, weatherization, service connections, orders, disconnections, or transfers, and dispatching and conflict resolution.
Completes all customer service training and assessments and develops proficiency in the majority of customer service technical transactions for customers.
Maintains statistical records as needed.
Implements existing business practices and advanced field experiences that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure to reduce revenue losses.
Actively manages, preps for, and troubleshoots customer disconnections for non-payment and assists in the preparation of customer notices as needed or assigned.

Successful Candidate Must Have