Call Center Representative

Job Purpose

To handle inbound and outbound customer calls professionally and efficiently, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. This entry-level role is designed for fresh graduates looking to build a career in customer service and communication.

Key Responsibilities and Skills

• Answer incoming calls promptly and respond to customer inquiries in a courteous and helpful manner.
• Make outbound calls to follow up on customer requests, conduct surveys, or provide updates.
• Accurately document customer interactions using the call center system.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain up-to-date knowledge of company products, services, and procedures.
• Achieve performance targets related to call quality, resolution time, and customer satisfaction.
• Display strong verbal communication skills and active listening abilities.
• Demonstrate patience, empathy, and professionalism under pressure.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Basic computer skills and familiarity with CRM or call center software is an advantage.

Qualifications

• Fluency in spoken and written English is required; additional languages are a plus.
• Customer service training or soft skills workshops are advantageous.
• Strong interest in developing a career in customer relations and communication.