Call center representative

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly.
• Provide information about our products, services, and promotions.
• Handle customer complaints or issues professionally and escalate when needed.
• Record accurate customer information and maintain call logs.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up on pending issues to ensure timely resolution.

Requirements:

• Excellent communication skills in Arabic.
• Strong listening and problem-solving skills.
• Previous experience in customer service or call center preferred.
• Ability to multitask, stay organized, and work under pressure.
• Positive attitude and professional phone etiquette.

Job Type: Full-time