Call Center Representative

We are looking for a motivated and enthusiastic Outbound Call Center Representative to join our dynamic team. In this role, you will be responsible for making outbound calls to potential customers, promoting our products/services, and driving sales or leads. As a Call Center Representative, you will be responsible for delivering exceptional service to our customers by addressing inquiries, troubleshooting issues, and providing solutions in a timely and professional manner.
You will be the face of the company, ensuring excellent customer service and building strong relationships with new and existing clients.

Office Timings: 7:00 PM to 4:00 AM
Weekends: Saturday & Sunday Off
Salary Range: PKR 35,000 – 80,000 (based on experience & performance.

Key Responsibilities:

• Engage with customers to promote and sell products/services.
• Identify customer needs and offer relevant solutions to meet those needs.
• Maintain accurate records of customer interactions, including inquiries, complaints, or feedback.
• Meet or exceed individual and team performance goals, including call volume, sales targets, and customer satisfaction.
• Provide exceptional service by handling customer concerns and resolving issues efficiently.
• Follow up on previous interactions, ensuring customer satisfaction and closing sales when appropriate.
• Keep up to date with product knowledge, company policies, and promotional offers to ensure accurate information is provided.
• Maintain a positive and professional attitude while working with diverse customers.
• Participate in training sessions to stay updated on product knowledge and company procedures.

Required Skills and Qualifications:

• High school diploma or equivalent (Associate’s degree or higher preferred).
• Experience in a US-based call center
• Previous experience in outbound calling, telesales, or a customer service role is a plus.
• Strong verbal and written communication skills.
• Goal-oriented, with a strong focus on meeting targets and achieving results.
• Basic computer proficiency; CRM experience is a plus but not required.
• Positive attitude, self-motivated, and a team player
• Ability to handle customer inquiries professionally
• Ability to handle objections and remain resilient under pressure.

Why Join Us?

• Be part of a fast-growing, innovative company.
• Supportive and collaborative work environment.
• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Ongoing training to enhance your skills.
• We are offering a market-competitive salary and uncapped commissions you can easily earn 50k to 100K every month

If you’re a driven individual with a passion for sales and customer service, Apply now and join our success story.
0324-6080768

Job Type: Full-time

Pay: Rs35,000.00 - Rs80,000.00 per month

Work Location: In person