Call Center Representative- DME Campaign

Squad International is hiring Call Center Representatives for its DME Campaign, specifically handling Braces and CGM (Continuous Glucose Monitoring) products. We are looking for confident individuals who can professionally communicate with US doctor offices and patients to support verification and order processing.

Location: PECHS Block 2, Karachi
Shift Timings: 7:00 PM – 2:30 AM (Monday to Friday)
Pick & Drop: Available for female employees

Key Responsibilities

• Handle outbound calls for Brace & CGM DME products
• Coordinate with US doctor offices for prescription and order verification
• Confirm patient eligibility and required documentation
• Update CRM/system with accurate call outcomes
• Ensure compliance with DME and HIPAA-related guidelines
• Meet daily and monthly targets

Requirements

• Strong English communication skills (mandatory)
• Prior experience in Brace or CGM DME campaigns preferred
• Doctor chasing / verification experience is a plus
• Ability to work night shift
• Professional, punctual, and target-oriented

What We Offer

• Market-competitive salary (open to discuss based on experience)
• Performance-based incentives
• Pick & drop facility for female employees
• Professional and growth-oriented work environment

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person