Call Center Supervisor

📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:

We are seeking a dedicated and experienced Call Center Supervisor to lead our customer care team. In this role, you will be responsible for managing and developing a team of call center agents to ensure the delivery of exceptional customer service. You will oversee daily operations, including efficient staff scheduling, performance monitoring, and ongoing training. A key part of your role will be to identify and implement process improvements to enhance service efficiency and quality. The ideal candidate will excel at resolving complex customer issues and ensuring a high standard of call quality through a robust monitoring process. You will also be responsible for generating and analyzing operational reports to support management decisions and contribute to the strategic goals of the call center. This position requires a proactive leader committed to fostering a patient-focused environment and upholding our organization's high standards of conduct.

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🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

▸ Bachelor's degree or equivalent qualification.

▸ 5 to 7 years of experience in a Customer Care, Call Center, or Healthcare Command Center environment.

▸ A minimum of 2 years in a team lead or supervisory position.

▸ Advanced proficiency in Microsoft Office suite and Outlook.

▸ Demonstrable experience with call center tools, including reporting software, Cisco telephony, and quality management systems.

▸ Proven ability to generate, analyze, and interpret daily, weekly, and monthly operational reports.

▸ Fluency in both English and Arabic is mandatory.

▸ Experience in managing shift staffing and ensuring efficient workforce coverage.

✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:

▸ Experience within a healthcare-specific call center environment.

▸ Strong background in recommending and implementing call center process and policy improvements.

▸ Excellent collaboration and teamwork skills for working with management on strategic goals.

▸ Demonstrated commitment to continuous learning and professional growth.

▸ High levels of integrity and a strong understanding of professional ethics.

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🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 – 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀