Call Center Supervisor

Job Summary:

We are seeking a dedicated and customer focused Call Center Supervisor. Who is fluent in both Arabic and English (bilingual). The candidate must be locally available in Qatar and Posses 5-7 years of Experience in a call center or customer Service Environment.

Key Responsibilities:

· Handle inbound and outbound call in a professional and courteous manner.

· Respond to customer inquiries complaints and request promptly and accurately.

· Resolve customer issues efficiently.

· Follow up with customers to ensure issues are resolved.

· Maintain confidentiality of customer information at all times.

Requirements:

Mandatory -Must be fluent in both Arabic and English

• Sponsor change is mandatory.
• Minimum 5–7 years' experience as a Call Center Agent.
• Experience in Health Care Center is an Advantage.
• Advanced computer skills including Microsoft Office and Outlook
• Call Center tools experience is a must – Reporting knowledge, cisco telephony, quality management.
• Collaboration and teamwork.
• Strong organizational and time-management skills
• Good written and verbal communication skills
• Ability to work under pressure.

Job Type: Full-time

Pay: From QAR1.00 per month