Call Center Supervisor

General Summary

The Call Center Supervisor plays a vital role in ensuring efficient daily operations, exceptional customer service, and continuous team development within the call center. This position combines leadership, analytical thinking, and hands-on problem‑solving to help the call center meet performance goals while fostering a positive and productive work environment.

Principal Duties and Responsibilities

• Work with employees to establish goals, action plans and timelines.
• Organize workflow and ensure that employees understand their duties.
• Be a model for direction and development for each employee.
• Support changes and add further clarification where necessary.
• Monitor employee productivity and provide constructive feedback and coaching.
• Maintain professional and technical knowledge by attending educational workshops when necessary.
• Be an advocate for the employee.

Qualifications

• High School diploma or equivalent
• 3+ years of experience in a customer support/contact center environment preferred
• Ability to multitask in a fast‑paced environment, manage schedules

PRIVACY AND CONFIDENTIALITY ARE REQUIRED AND STRICTLY ENFORCED – APPLICANTS WILL BE REQUIRED TO SIGN A PRIVACY AND CONFIDENTIALITY STATEMENT.

***ALL NEW HIRES ARE SUBJECT TO PRE-EMPLOYMENT DRUG SCREENING & BACKGROUND CHECKS. APPLICANTS WITH POSITIVE DRUG SCREEN RESULTS AND/OR NEGATIVE BACKGROUND CHECKS WILL NOT BE CONSIDERED FOR EMPLOYMENT. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS TO APPLY FOR THE POSITION.

Interested Candidates should submit a completed application and resume :

Plain Green, LLC

93 Mack Road; PO Box 270

Box Elder, MT 59521