Call Center Team Lead

Position Available: Team Lead - Call Center - Sales (Females Only)
Company: Shaadi Organization Pakistan
Category: Marriage / Wedding Consultancy
Employment Type: Full-Time | Remote | Online | Work from Home | Onsite for those interested in office based job same position is also available at Karachi offices in DHA, Gulshan e Iqbal and North Nazimabad.
Office Working Days: Monday to Saturday
Office Timings: 10 AM - 7 PM (Morning Shift), 2 PM - 11 PM (Afternoon Shift)

Shaadi Organization Pakistan is a multi award-winning organization at national level. Our 99% of the staff consist of females and we work a lot on women empowerment.

Shaadi Organization Pakistan is seeking dynamic, target-driven, and people-focused Sales Call Center Team Lead to supervise and guide our matrimonial sales consultants. The role involves driving performance, ensuring excellent client service, and motivating the team to meet and exceed sales targets. The ideal candidate will have experience in tele-sales, preferably high-value service industries, and possess strong leadership and coaching abilities.

Key Responsibilities:

Team Leadership & Management

• Supervise a team of matrimonial sales representatives, ensuring daily, weekly, and monthly sales targets are achieved.
• Conduct regular team meetings, briefings, and performance reviews.
• Monitor calls and provide feedback to improve quality, conversions, and client satisfaction.
• Maintain team discipline, punctuality, and adherence to company policies.

Sales & Performance

• Achieve personal and team sales goals by effectively converting leads into paying clients.
• Assist team members with challenging calls or negotiations to secure client sign-ups.
• Analyze sales performance reports and implement strategies to improve results.
• Ensure the use of CRM systems to track leads, follow-ups, and conversions effectively.

Training & Development

• Train and coach team members in sales techniques, objection handling, and relationship-building skills.
• Provide refresher training to improve product knowledge, service presentation, and closing abilities.

Client Relationship Management

• Ensure a professional, empathetic, and solution-oriented approach in all client interactions.
• Resolve escalated client concerns promptly to maintain trust and satisfaction.

Qualifications & Skills:

• Education: Bachelor’s degree in Business, Marketing, or related field (preferred).
• Experience: Minimum 3–5 years in tele-sales, with at least 1–2 years in a team lead/supervisory role.
• For more details read our career page. Shaadi.org.pk
• Strong sales and negotiation skills.
• Excellent verbal and written communication.
• Leadership and people management abilities.
• Good command over CRM software and call center tools.
• Empathy, cultural sensitivity, and professionalism in handling matrimonial clients.

Key Performance Indicators (KPIs):

• Monthly team sales target achievement rate.
• Lead-to-client conversion ratio.
• Average revenue per client.
• Customer satisfaction scores.
• Call quality and compliance adherence.

How to Apply:

Interested candidates should read Shaadi Organization Pakistan website's career page (shaadi.org.pk/career) twice and understand our work philosophy and send

• Updated CV
• Recent photograph
• Mention your skills related to this job post in the covering letter.
• Email: hr@shaadi.org.pk
• Subject Line: Application for Female Call Center - Team Lead
• WhatsApp CV: 0332 3050498 or 0342 8750 329 or 03309976707
• Only shortlisted candidates will be contacted for the interview.

Pay: Rs100,000.00 - Rs125,000.00 per month

Application Question(s):

• Did you read our career page and understand our work philosophy?
• Do you have experience of providing counseling, coaching, guidance to clients and sale of services?

Education:

• Bachelor's (Required)

Experience:

• Tele Sales / Call Center / Team Lead: 3 years (Required)

Work Location: Remote