Call Center Officer

Requirements:

• Fresh to 1 Year of experience

Qualification:

• Intermediate / Bachelors

Job Description:

• The Call Center Officer is responsible for managing telephone calls in relation to promoting services, receiving feedback, and handling queries of customers.
• He/she will be the bridge to timely and effective communication between the customer and the management.
• Answers inbound telephone calls from patients, visitors and other customers and handles their inquiries/feedback in a pleasant and friendly manner.
• Identifies and escalates priority issues and routes the call to the appropriate channel for timely response.
• Identify urgent or priority concerns and escalate them to the relevant department for prompt action.

Job Type : Full Time

Job Type: Full-time

Work Location: In person