Qureos

Find The RightJob.

Call Center Technology Architect

Designs and governs the end-to-end contact center technology architecture across voice and digital channels.

  • Design enterprise call center architecture (on-prem / cloud / hybrid)
  • Lead implementation of platforms (Genesys, Avaya, NICE, Amazon Connect, Cisco)
  • Define integration with CRM, ERP, IAM, AI engines, analytics tools
  • Design omnichannel routing (voice, chat, email, WhatsApp, social)
  • Define scalability, HA/DR, and migration to CCaaS
  • 10+ years experience, 5+ years in architecture roles

© 2026 Qureos. All rights reserved.