Call Centre Agent

Job Title: Call Center Agent

Company: Padra Medical Center

Job Summary:
Padra Medical Center is seeking a professional, patient-focused Call Center Agent . The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.

Key Responsibilities

• Handle inbound and outbound calls related to appointments, treatments, and general inquiries.
• Schedule, confirm, reschedule, and cancel patient appointments efficiently.
• Provide accurate information regarding doctors, departments, and medical services.
• Follow up with patients for appointment reminders and feedback.
• Coordinate with doctors and clinic staff concerning patient schedules.
• Maintain and update patient records in the CRM / HIS system.
• Address patient concerns professionally and escalate issues when necessary.
• Ensure strict confidentiality of patient information at all times.

Requirements

• Fluency in Arabic, English, and Urdu (Mandatory).
• Minimum 1–2 years of call center experience, preferably within the healthcare sector.
• Strong communication and interpersonal skills.
• Ability to handle patients with empathy and professionalism.
• Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.

Job Type: Full-time