Call Centre Agent

Call Center Agent Hindi/ Urdu Speaker

Job Title: Call Center Agent – Hindi/ Urdu Speaker
Job Type: Full-Time

Job Summary

We are seeking a professional and customer-focused Hindi/ Urdu Speaker Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, provide accurate information, and ensure a high level of customer satisfaction. Strong communication skills in both Hindi/ Urdu and English are essential.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Respond to customer inquiries and provide accurate information regarding products and services
• Resolve customer complaints and concerns in a timely manner
• Maintain accurate records of customer interactions and transactions
• Follow company procedures and service standards
• Escalate complex issues to the appropriate department when necessary
• Meet performance targets, including response time, call quality, and customer satisfaction
• Maintain confidentiality of customer information

Requirements

• Fluent in Hindi/ Urdu and English
• Previous experience in a call center or customer service role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and customer-handling abilities
• Basic computer knowledge and familiarity with call center systems
• Ability to work under pressure and manage multiple tasks
• Flexible to work shifts, weekends, or holidays if required

Preferred Qualifications

• Experience in customer support, telesales, or contact center operations
• Positive attitude and strong teamwork skills

Benefits

• Accommodation, Transportation
• Competitive salary
• Training and career growth opportunities
• Supportive work environment

Job Type: Full-time

Pay: Up to QAR2,000.00 per month

Application Question(s):

• Are you fluent in speaking T agalog and able to communicate professionally with customers?

Work Location: In person