Call Centre Representative

Pay: ₹13,000.00 - ₹20,000.00 per month

Job description:

Full job description

Job Summary:

The Dispatch Executive is responsible for coordinating and managing the timely dispatch of shipments, ensuring smooth operations between drivers, customers, and internal teams. This role requires strong organizational skills, attention to detail, and excellent communication to handle real-time logistics and resolve on-ground challenges efficiently.

Key Responsibilities:

• Develop delivery routes and maintain contact with drivers throughout the day.

Collaborate with management to modify daily routes to accommodate the needs of customers.

• Answer incoming phone calls from drivers on the road.
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
• Track and trace loads.
• Schedule and dispatch drivers, trucks, or other service vehicles based on customer requirements.
• Monitor real-time status of vehicles and shipments using tracking software.
• Coordinate with drivers to ensure timely pickups, deliveries, and routing efficiency.
• Communicate effectively with internal departments, customers, and vendors.
• Maintain accurate logs of dispatch activities, load status, and delivery confirmations.
• Handle driver queries, provide support, and resolve delivery issues or delays.
• Optimize routes for efficiency and cost-effectiveness.
• Ensure compliance with company policies, transport regulations, and safety standards.
• Assist in preparation of daily, weekly, and monthly dispatch reports.

Job Type: Full-time

Application Question(s):

• Do you have previous experience as dispatcher in US logistics?
• Your last salary?
• Last company name
• Are you an immediate joiner?

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person

Expected Start Date: 17/09/2025

Interested candidates can directly call or ping me at +91-9988431236 (Sahib)

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Punjabi (Preferred)

Work Location: In person

Speak with the employer
+91 9988431236