Call Centre Representative (Morning Shift)

Job Location: WEBDOC Head Office, Bahria Town Phase 7, Islamabad

Shift Timings: Morning Shift(9:00 AM – 5:00 PM)

Female candidates will be preferred for this role

Position Overview
The Call Centre Representative is responsible for delivering high-quality customer service by professionally handling inbound calls, providing accurate information, and resolving customer inquiries in a timely and effective manner. The role requires strong communication skills, attention to detail, and a customer-centric approach to ensure a positive customer experience at all times.

Key Responsibilities

• Handle inbound customer calls in a professional, courteous, and efficient manner
• Provide accurate and complete information regarding company products and services
• Address and resolve customer queries, concerns, and complaints in accordance with company policies
• Maintain accurate and up-to-date call records and documentation
• Adhere to all company procedures, quality standards, and compliance requirements
• Consistently meet or exceed customer service and performance standards
• Contribute positively to team objectives and a collaborative work environment

Qualifications & Requirements

• Minimum Intermediate qualification (Bachelor’s degree preferred)
• Strong verbal communication skills in Urdu with basic proficiency in English
• Prior call centre experience is an advantage; fresh candidates are encouraged to apply
• Ability to work effectively in a fast-paced and target-driven environment
• Punctual, dependable, and able to work well as part of a team

Job Type: Full-time

Pay: Rs30,000.00 - Rs35,000.00 per month

Application Question(s):

• Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?
• Do you have prior call center experience? If yes, please specify the duration and campaign type.

Education:

• Bachelor's (Required)

Work Location: In person