Captain Waiter/ess

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

All Inclusive Collection Properties is seeking an experienced and guest-focused Captain Waiter/Waitress to lead service operations in our F&B outlets. The role involves supervising the wait staff, ensuring guest satisfaction, and upholding service standards.

• Supervise and coordinate the activities of waitstaff to ensure smooth and efficient service.
• Welcome guests warmly, escort them to their tables, and provide menu guidance or recommendations when requested.
• Take and process guest orders accurately, ensuring any special requests or dietary requirements are clearly communicated to the kitchen.
• Oversee food and beverage delivery, ensuring correct items are served promptly and presented to standard.
• Monitor service quality and consistency, proactively addressing any lapses to maintain guest satisfaction.
• Lead pre-service briefings with the team, sharing daily specials, menu changes, and guest preferences.
• Train, coach, and mentor junior staff, fostering professional growth and service excellence.
• Handle guest complaints and concerns with empathy and professionalism, ensuring positive resolution.
• Assist in managing table assignments, reservations, and seating flow to maximize efficiency.
• Support in monitoring stock levels of service items (linens, cutlery, glassware, etc.) and coordinate replenishment as needed.
• Ensure adherence to health, safety, and hygiene standards in all service areas.
• Collaborate closely with the kitchen and bar teams to ensure seamless coordination during service.
• Assist in preparing reports on service performance, guest feedback, and team productivity when required.
• Promote upselling and cross-selling of menu items, beverages, and promotions to enhance guest experience and revenue.
• Maintain high personal grooming standards and ensure the team follows company grooming and appearance guidelines.
• Contribute to a positive and professional work environment, leading by example and encouraging teamwork.

Qualifications

• High School diploma or equivalent; hospitality training is a plus.
• Prior experience as a waiter/waitress with supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of food and beverage service standards.

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.