Car Rental Manager

Royal Smart Limousine (RSL) is Dubai’s leading provider of luxury mobility and executive transportation services. With a reputation built on excellence, innovation, and premium customer experience, RSL continues to redefine the standards of corporate and leisure mobility across the UAE.

We are expanding our operations and seeking a dynamic, experienced, and results-oriented Car Rental Manager to lead our Rent a Car division and drive operational efficiency, profitability, and service excellence.

Position Overview

The Car Rental Manager will be responsible for the overall management and strategic direction of the Rent a Car division. This includes overseeing daily operations, optimizing fleet performance, managing client relations, and driving business growth through strategic partnerships and revenue initiatives.

The ideal candidate is a proven leader with deep knowledge of the UAE car rental market, strong commercial acumen, and the ability to manage a high-performing team in a fast-paced environment.

Key Responsibilities

1. Leadership & Strategic Management

• Oversee all Rent a Car operations, ensuring alignment with RSL’s business objectives and brand standards.
• Develop and implement growth strategies to maximize fleet utilization, profitability, and market share.
• Establish, monitor, and analyze departmental KPIs to ensure consistent performance and operational excellence.

2. Customer Experience & Service Quality

• Ensure exceptional customer service standards at every touchpoint, maintaining RSL’s premium brand reputation.
• Handle escalated client concerns promptly and professionally.
• Design and execute customer loyalty and retention programs.

3. Fleet Operations & Optimization

• Manage vehicle acquisition, maintenance, replacement, and disposal strategies.
• Oversee allocation, inspection, and readiness of vehicles for rental operations.
• Ensure full compliance with UAE RTA regulations, insurance policies, and company safety standards.

4. Sales, Marketing & Business Development

• Drive rental revenue through strategic pricing, corporate partnerships, and promotional campaigns.
• Identify and acquire new business accounts in corporate, hospitality, and tourism sectors.
• Collaborate with the marketing team to design high-impact campaigns to boost visibility and lead generation.

5. Financial Management & Reporting

• Develop and manage departmental budgets, financial forecasts, and profit/loss reports.
• Monitor rental contracts, collections, and payment schedules to maintain financial discipline.
• Generate regular performance reports for senior management and support business planning.

6. Team Leadership & Development

• Recruit, train, and motivate staff to ensure operational excellence and customer satisfaction.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Identify training needs and implement skill development programs.

Qualifications & Skills

• Experience: Minimum 5–8 years in car rental operations or mobility management, with at least 3 years in a managerial role within the UAE market.
• Education: Bachelor’s degree in Business Administration, Management, or related field (MBA preferred).
• Knowledge: Strong understanding of fleet management, rental systems, RTA compliance, and UAE transport laws.
• Technical Skills: Proficiency in car rental management software, Odoo ERP, and MS Office Suite.
• Soft Skills: Excellent leadership, negotiation, communication, and analytical abilities.
• Other Requirements: Valid UAE Driving License.

Job Type: Full-time

Pay: AED4,000.00 - AED7,500.00 per month