Rent a Car Executive

Royal Smart Limousine (RSL) is Dubai’s premier provider of luxury transportation and mobility solutions, serving elite corporate clients, VIPs, and government institutions. With a commitment to excellence, innovation, and premium service, RSL continues to set the standard in luxury travel and fleet management across the UAE.

We are looking for a highly motivated and customer-focused Rent a Car Executive to join our expanding team. This role is essential to ensuring efficient rental operations, optimal fleet performance, and an exceptional customer experience that reflects RSL’s five-star standard.

Position Overview

The Rent a Car Executive will be responsible for managing the day-to-day operations of the car rental division — from client servicing and contract management to fleet coordination and revenue growth. This position requires a proactive, organized professional who can balance operational efficiency with customer satisfaction.

Key Responsibilities:

Customer Service & Operations

• Act as the primary point of contact for clients, handling inquiries, reservations, and service requests with professionalism and accuracy.
• Oversee the complete rental process, including vehicle allocation, contract documentation, and customer handovers.
• Manage customer issues and disputes promptly while maintaining a positive client experience.
• Ensure every rental transaction meets RSL’s service and compliance standards.

Fleet Management

• Coordinate daily vehicle scheduling, ensuring availability, cleanliness, and maintenance readiness.
• Monitor fleet performance, maintenance cycles, and safety compliance.
• Collaborate with the operations and maintenance teams to optimize vehicle utilization.

Sales & Business Development

• Support the Rent a Car Manager in identifying new corporate accounts and partnerships.
• Promote rental packages and special offers to increase utilization and retention.
• Prepare rental quotations, track conversions, and contribute to achieving monthly sales targets.

Documentation & Compliance

• Maintain accurate and organized records for all rental agreements, customer interactions, and payments.
• Ensure compliance with UAE transport laws, RTA regulations, and company procedures.
• Assist in preparing monthly fleet and revenue reports for management review.

Team Collaboration

• Work closely with colleagues across departments to ensure seamless coordination between rental, operations, and finance.
• Support internal initiatives that improve efficiency, customer service, and overall profitability.

Qualifications & Skills

• Proven experience in car rental operations or a similar role within the UAE market.
• Strong knowledge of fleet management, vehicle maintenance, and RTA requirements.
• Excellent communication, customer service, and negotiation skills.
• Proficiency in ERP or car rental management systems (Odoo preferred) and Microsoft Office Suite.
• Ability to work under pressure, manage multiple tasks, and meet deadlines.
• Detail-oriented, organized, and proactive in problem-solving.
• Valid UAE Driving License required.
• Female candidates are strongly encouraged to apply.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month