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Customer Service Executive / Officer
JOB_REQUIREMENTS
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- Serve as the primary point of contact for customers (walk-ins, calls, and emails), providing accurate information on company projects, services, and processes.
- Handle and resolve customer inquiries, complaints, and requests in a professional and timely manner.
- Coordinate with internal departments (Sales, Leasing, Projects, Finance, etc.) to ensure customer requirements and concerns are addressed effectively.
- Support residents and tenants with move-in, handover, and community-related queries.
- Maintain updated customer records and log interactions in the CRM system.
- Assist in preparing customer service reports and feedback analysis.
- Participate in customer engagement initiatives and events organized by the company.
- Escalate complex issues to the Customer Relations Manager for resolution when required.
- Ensure compliance with company policies, legal requirements, and service quality standards.
- Contribute to building and maintaining long-term customer trust and loyalty.
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